Home
About
Gallery
Contact

Returns & Cancellations

 

Online orders are usually shipped within 7-10 business days. In case there is a delay in production we shall inform you immediately. We urge you to reuse/recycle the packaging.
Every single piece designed & produced in Vilayaa goes through stringent quality checks. Unevenness in color & texture is not a fault but a beautiful characteristic of natural processes. However, any purchase may be returned or exchanged if unused, unwashed and undamaged. Please read item descriptions carefully and note sizes of products. Please also know monitors are calibrated differently and colors while may be close, may not be 100% accurate. Please note by purchasing from Vilayaa.com you as the buyer agree to our shopping terms, conditions and policies.

  1. We offer exchange in sizes. If the ordered piece doesn't fit you, please go to our site to exchange with the right size. We will not entertain exchanges or returns any later than 15 days.
  2. The cost of return or exchange is to be borne by the customer. Shipping costs are non-refundable.
  3. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  4. Only regular priced items may be returned, unfortunately sale items are final sale and cannot be returned.
  5. Shipping charges vary with the location where the purchased item has to be delivered.
  6. We have only domestic shipping for now.
  7. Cancellation will only be accepted if your order hasn't been shipped.